Robert Spector – The Nordstrom Way to Customer Service Excellence
Robert Spector – The Nordstrom Way to Customer Service Excellence The Nordstrom Way to Customer Service Excellence Robert Spector – The Nordstrom Way to Customer Service Excellence The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom’s example. —Howard Schultz, Chairman, Starbucks Coffee…