Marketing in the Public Sector – A Roadmap for Improved Performance

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Marketing in the Public Sector – A Roadmap for Improved Performance

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Praise for Marketing in the Public Sector “Professionally, as an academic turned politician, this book–if published a few years earlier–would have made my life much simpler.

This book lays out, in detail with concrete examples, how to conduct a grand plan for change. Particularly impressive is the application of different marketing principles along each step of the transition process toward establishing an efficient service-oriented governmental agency.”

Somkid Jatusripitak, Ph.D., Deputy Prime Minister and Minister of Commerce, Royal Thai Government

“This book is filled with insights for people who want to communicate effectively about government programs, but it should also be on the bookshelf of any government manager who needs to think creatively about how to improve customer service. Every page contains information and ideas that public-sector leaders can, and should, put in their management tool kits.”

Christine O. Gregoire, Governor, Washington State   “Increasingly, public sector managers have been challenged to ‘do more with less.

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