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Val Gee – The Customer Service Training Tool Kit
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Train your staff to provide great customer service in every situation!
Helps design and deliver a customer service training program.
This book contains 60 activities that can be used ‘as is’ in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.
Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratc
h. This comprehensive tool kit contains 60 ready-to-use activities that can be used “as is” in short sessions of less than an hour or combined to create longer programs that you can tailor to the specific needs of your frontline employees.
All of the activities–which range from provocative role-playing exercises to intriguing “What Would You Do In This Situation?” questionnaires–have been tested and proven highly effective in developing positive attitudes and customer-friendly behavior in service employees.
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