Sallie Sherman, Joseph Sperry, Samuel Reese - The Seven Keys To Managing Strategic Accounts

Sallie Sherman, Joseph Sperry, Samuel Reese – The Seven Keys To Managing Strategic Accounts

Sallie Sherman, Joseph Sperry, Samuel Reese – The Seven Keys To Managing Strategic Accounts Market-proven strategies to generate competitive advantage by identifying and always taking care of your best customers The Seven Keys to Managing Strategic Accounts provides decision makers with a proactive program for profitably managing their largest, most critical customers–their strategic accounts. Drawing on…

Ron Pernick - The Clean Tech Revolution

Ron Pernick – The Clean Tech Revolution

Ron Pernick – The Clean Tech Revolution When industry giants such as GE, Toyota, and Sharp and investment firms such as Goldman Sachs are making multibillion-dollar investments in clean technology, the message is clear. Developing clean technologies is no longer a social issue championed by environmentalists; it’s a moneymaking enterprise moving solidly into the business…

Roger Lowenstein - Buffett. The Making of an American Capitalist

Roger Lowenstein – Buffett. The Making of an American Capitalist

Roger Lowenstein – Buffett. The Making of an American Capitalist Since its hardcover publication in August of 1995, Buffett has appeared on the Wall Street Journal, New York Times, San Francisco Chronicle, Los Angeles Times, Seattle Times, Newsday and Business Week bestseller lists. The incredible landmark portrait of Warren Buffett’s uniquely American life is now available in paperback, revised and updated…

Robert Spector - The Nordstrom Way to Customer Service Excellence

Robert Spector – The Nordstrom Way to Customer Service Excellence

Robert Spector – The Nordstrom Way to Customer Service Excellence The Nordstrom Way to Customer Service Excellence Robert Spector – The Nordstrom Way to Customer Service Excellence The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom’s example. —Howard Schultz, Chairman, Starbucks Coffee…